سياسة الاستبدال والإسترجاع

The seasonal flowers are replaced. Due to unavailability from suppliers. All refund operations are completed within 14 working days. Return policy: 1. The return request must be made within one working day from the date of receipt of the order. 2. To return the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before returning to ensure its condition. The consumer bears the shipping cost if they want to return the product, and in international returns, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1. If the product was manufactured based on the consumer's request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 2. If a defect appears in the product due to poor handling by the consumer. 3. When adding a product from outside the site. 4. Products excluded from return: flowers, chocolates, and cakes. Refund policy: 1. The refund request must be made within 3 hours only from the time of payment. 2. To return the product, it must be in good condition and the consumer must not have used the product or benefited from it, and the store has the right to inspect the product before returning to ensure its condition. The consumer bears the costs of the return process, and in case of international returns, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer is not entitled to return the product in the following cases: 1. If the product was manufactured based on the consumer's request or according to specifications they set, except for products with a defect or that violated the specifications set by the consumer. 2. If a defect appears in the product due to poor handling by the consumer. 3. When adding a product from outside the site. 4. Products excluded from return: flowers, chocolates, and cakes.